MAINTENANCE SERVICE 001 (CITY GATE): TO BE OPENED ON 01.06.2021

Post date: 21:01:00, 17/06/2021 GMT +7



On June 1, 2021, the maintenance service of the mechanical and electrical refrigeration project was deployed for 4 apartment blocks in District 8, Ho Chi Minh City. Therefore, Vietcons is trying to improve the customer care system (customer care = CRM) better and better right in 2021:


VCC.SERVICE.001
1. Completing customer care system=CRM Vietcons is using Gen.vn software. This is the leading CRM software in Vietnam that Vietcons has used since 2015 to make statistics and analysis to improve customer service better.

CRM CENTERGencrm software has an API port that allows connecting other modules such as Call Center, QR Code, Chat, SMS and e-Letter for more effective interaction.
* Link: Vietcons Call Center (028) 2222 6668 Press 1: Contact Service dept, Press 2: Contact Sale Dept, Press 3: Reception Dept


CALL CENTER
2. Completing the Call Center when customers call Viet Construction Consulting Co., Ltd (Vietcons for short, aiming to lead in air conditioning & maintenance solutions) with number 028.2222 6668, the following parts will be transferred:
* Meet the maintenance department of the civil & commercial air conditioning project, press 1 (go to 0888 01 9698)
* Meet the sales department of Civil & Commercial Air Conditioning press number 2 (go to 0888 09 6868)
* Or press number 3 for other support. Thank you very much.
* Link: Vietcons Call Center (028) 2222 6668 Press 1: Contact Service dept, Press 2: Contact Sale Dept, Press 3: Reception Dept


HVAC QR CODE

3.Complete QR Code application to manage customers, orders, maintenance services, revenue and expenditure, scientific care in residential projects updated daily.
* Helps increase work efficiency and save resources.
* Monitoring implementation progress, measuring customer satisfaction, transparency
* Link: HVAC QR code to control equipments & machines

See more maintenance solutions & maintenance data:
* Link: HVAC Maintenance solutions
* Link: HVAC data maintenance solutions

Vietcons main maintenance center: City Gate Building, Floor, A1, No. 15 Vo Van Kiet, Ward 16, District 8, HCMC
Sincerely thank the customers of KDC who have been trusting & cooperating in using services from Vietcons Company.